Tickets do not accept changes or refunds. It is not possible to return or change the tickets purchased once the purchase has been made. Not being able to attend the show or making a mistake when purchasing tickets are not reasons that allow their return. The refund of the amount of the tickets will only be made if the circumstances listed below occur:
– In case of cancellation of a concert (that is, when a concert is canceled and a new date for its celebration is not established) the Organization undertakes to refund the amount of this ticket.
– In case of substantial modification of the event (for example, change of date of a concert), the Organization undertakes to refund the corresponding amount. However, if the client so prefers, there will be the possibility of, instead of directly requesting the refund of the ticket amount, keep the ticket for the event that has been subject to changes in the same conditions as the one purchased, without any additional cost.
– In any of the other cases established in current legislation, the Organization undertakes to refund the amount of this ticket.
However, the total or partial cancellation of the event due to force majeure will in no case give rise to a refund of the ticket price, except in cases where this is legally established.
Bad weather conditions, as long as the Festival can be held normally, will not give the right to a refund of the ticket.
Any other additional expense caused by attending a concert, such as accommodation, flights, trains, gasoline, insurance… in the event of cancellation, annulment or substantial modification of the Festival are not covered by the Organization.
In case of cancellation, annulment or substantial modification of a Festival concert, the Organization will establish a period of time and a certain operation so that the client can request a refund, in accordance with the legislation, outside of that period requests for refund will not be accepted. refund. To proceed with the indicated refund, it will be necessary to prove that the user has purchased a ticket for the Festival.